Health & Sport Radisson Hamburg

1 (800) 567 8765

Appointment Etiquette


Cancelling appointments

Would you like to cancel or postpone an appointment? Please let us know at least six hours before your treatment begins, otherwise we will unfortunately have to invoice you 50% of the treatment price. Treatments that do not take place but have not been cancelled in advance will be invoiced at full price.

Your Health

Please inform the SPA team of possible pregnancy or illnesses, in order that they can select the most suitable treatment for you.


In case of delays the delay time will be deducted from the massage. After a delay of 15 minutes your SPA treatment can no longer take place and unfortunately we have to charge you the full price.


Thank you for your understanding!